Privacy Policy

Backbone Ops ("we", "us", or "our") provides AI-powered field operations software that helps subcontractor coordinators manage job updates and communications. This Privacy Policy explains how we collect, use, and protect information in connection with our platform.

1. Who We Are

Backbone Ops is a registered Canadian business providing software tools to process and organize work-related communications, including messages sent via WhatsApp and similar platforms. For privacy inquiries, contact us at info@backbone-ops.com.

2. Information We Collect

We may collect and process the following types of information:

• Contact information such as name, business name, and email address
• Business communication data, including messages transmitted through connected platforms such as WhatsApp
• Job-related operational data entered into or generated by the platform
• Usage data, such as interactions with our dashboard and features
• Technical data, including device type, browser, and IP address

3. How We Use Information

We use collected information to:

• Provide and operate our platform and services
• Process, classify, and organize communication data into structured job records
• Generate summaries, status updates, and workflow outputs on your behalf
• Maintain system security, reliability, and performance
• Respond to support requests and platform inquiries

4. Messaging Data

How we handle WhatsApp and messaging content: Backbone Ops processes message content from connected communication platforms solely to extract job-relevant information — such as status updates, materials requests, blockers, and check-ins — and to display that information in a structured format within your dashboard.

We do not use message content for advertising. We do not share message content with third parties except as required to operate the service or as required by law.

5. Data Sharing

We do not sell personal data. We may share data only with:

• Infrastructure and hosting service providers necessary to operate the platform
• Legal or regulatory authorities where required by applicable law

6. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect information processed through our platform. Data is stored on secure cloud infrastructure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Data Retention

We retain data for as long as necessary to provide our services or comply with legal obligations. Upon termination of service, data may be deleted upon request by contacting info@backbone-ops.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at info@backbone-ops.com.

9. Third-Party Integrations

Our platform integrates with third-party services including WhatsApp (Meta), Twilio, and cloud infrastructure providers. Use of those services is governed by their respective privacy policies. We are not responsible for the data practices of third-party platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the platform following any update constitutes acceptance of the revised policy.

11. Contact

For any questions or requests regarding this Privacy Policy: