You're running multiple jobs across multiple sites with a handful of subs — and every update, every blocker, every materials request lives somewhere in your phone. Backbone Ops reads those messages automatically and turns them into real job visibility. Nothing changes for your guys. Everything changes for you.
You text your guys to confirm they’re on site. Half don’t respond until you follow up. Your whole day starts waiting on people you can’t control.
You’re the only one who knows what’s happening across every job. That knowledge lives in your head and your phone — nowhere else. One missed message and you’re blind.
Your property manager wants a status update. You scroll three threads trying to remember what actually happened at that unit yesterday.
You sit down to invoice and spend an hour rebuilding what happened from memory and WhatsApp history. Every invoice is written from scratch, under pressure, after the fact.
Job costing apps, crew schedulers, field service platforms — they’re all built for a business owner who manages their team directly. Timesheets, clock-ins, shift scheduling, payroll. That’s a different operation entirely.
Your guys work for themselves. You coordinate outcomes — you don’t manage their day. The only consistent signal you get from them is a WhatsApp message when something happens.
Backbone Ops is the first platform built around that reality. AI reads every message your guys send, figures out which job it belongs to, and gives you a live picture of every site — without asking anything of them.
Your guys text you updates. That’s the whole input. No new app, no login, no training. Backbone Ops reads every inbound message, figures out which job it belongs to, and updates your dashboard automatically.
Photo, update, materials request, blocker — whatever they normally send on WhatsApp. No new app. No change to how they work.
Every message is parsed automatically — matched to the right job, status extracted, materials flagged, blockers identified. No codes required.
Every site, every status, every flag — live. If a guy goes quiet, an automatic follow-up goes out so you don’t have to chase.
Daily summary drafted every afternoon. Invoice ready when the job closes. AI does the reading — you make all the calls.
A live job board built from your guys’ messages. Every site, every status, every flag — one view. Without making a single call.
When a guy goes quiet mid-job, Backbone Ops sends a follow-up automatically. You find out about problems before your client does — not after.
AI cross-checks every update against the original scope before a job hits Ready for Review. You approve what’s genuinely finished.
Every materials request structured automatically. Your supplier rep email drafted and ready to send. You stop losing the discount because nobody flagged the order.
Backbone Ops drafts the invoice the moment a job completes — scope and amounts populated from the job record. You review and send. No rebuilding from memory.
Start the day with a WhatsApp digest across every job. Each contractor gets their assignment automatically. Your first message isn’t a chase — it’s a confirmation.
Answer four questions. No email required.
Answer the four questions to see your payback period.
Based on your operation size and typical patterns across coordinators managing subcontractors via WhatsApp.
See if it’s a fitThat’s exactly who we built this for. Backbone Ops is a managed service — not a self-serve app. We set each client up personally, connect your WhatsApp number, configure your jobs and contractors, and stay involved.
We work with a small number of coordinators by referral and are selective about who we take on. If this sounds like your operation, reach out and we’ll talk through whether it’s a fit.