You're running multiple jobs across multiple sites with a handful of subs — and every update, every blocker, every materials request lives somewhere in your phone. Backbone Ops reads those messages automatically and turns them into real job visibility. Nothing changes for your guys. Everything changes for you.
See how it worksYou text your guys to confirm they're on site. Half of them don't respond until you follow up. Your whole day starts waiting on people you can't control.
You're the only one who knows what's happening across every job. That knowledge lives in your head and your phone — nowhere else. One missed message and you're blind.
Your property manager wants a status update. You buy yourself 30 seconds while you scroll three threads trying to remember what actually happened at that unit yesterday.
Built for businesses with crews, schedules, and payroll. Your guys aren't employees — they won't download an app, won't clock in, and won't change how they work. So nothing sticks.
Job costing apps, crew schedulers, field service platforms — they're all built for a business owner who manages their team directly. Timesheets, clock-ins, shift scheduling, payroll. That's a different operation entirely.
Your guys work for themselves. You coordinate outcomes — you don't manage their day. The only consistent signal you get from them is a WhatsApp message when something happens.
Backbone Ops is the first platform built around that reality. AI reads every message your guys send, figures out which job it belongs to, and gives you a live picture of every site — without asking anything of them.
Your guys text you updates. That's the whole input. No new app, no login, no training. Backbone Ops reads what they send, figures out which job it belongs to, and updates your dashboard automatically — so the picture in your head finally exists somewhere you can see it.
This is what you see while your contractors are just sending WhatsApp messages. Every job. Every status. No chasing.
| Job | Title | Type | Status | Contractor | Last Update |
|---|---|---|---|---|---|
| JOB-001 | Drywall repair & paint | Service Call | Ready for Review | Marco R. | Today, 1:26 PM |
| JOB-002 | Apt 2B punchlist turnover | Minor Update | Not Started | Diego S. | — |
| JOB-003 | Subfloor repairs, Unit 1 | Minor Update | In Progress | Marco R. | Today, 12:01 AM |
| JOB-004 | Apt 3A punchlist turnover | Minor Update | Blocked | Tony V. | Today, 7:42 AM |
| JOB-005 | Subfloor repairs, Unit 3 | Minor Update | Waiting Materials | Tony V. | Today, 4:17 PM |
| JOB-006 | Lambright Apt 1 turnover | Minor Update | In Progress | Rafael J. | Yesterday, 10:39 PM |
| JOB-007 | Replace shower head & sink | Service Call | Pending | Diego S. | — |
| JOB-008 | Bathroom tile — Unit 2 | Service Call | Ready for Review | Diego S. | Today, 3:09 PM |
Photo, update, materials request, blocker — whatever they normally send on WhatsApp. No new app. No change to how they work.
Every message is parsed automatically — matched to the right job, status extracted, materials flagged, blockers identified. No codes required.
Every site, every status, every flag — live. If a guy goes quiet, an automatic follow-up goes out so you don't have to chase.
Daily summary drafted every afternoon. Client updates go out when you approve them. AI does the reading — you make the calls.
Every job across every site — status, last update, which guy is on it, and any flags. Built from the messages your guys are already sending. No data entry required from anyone.
When a guy goes quiet mid-job, Backbone Ops follows up automatically. You find out about problems before your client does — not after.
Every afternoon, AI drafts a digest of everything that happened across every site. Review it yourself, or use it to answer your client's next call before it comes.